Nirupam Das, CIO, Liberty Insurance, Singapore and Head of P&C IT Liberty Insurance, Hong Kong
Enterprise mobility is a key need in today’s mobile workforce and should form a key part of any CIO’s strategy. As the nature of work is changing there is an increasing need for collaboration, data analysis and mobility. Today’s digital native workforce looks for positions that offer more flexibility and they increasingly compare their workplaces to the stories they hear about Google and Facebook.
Since enterprise mobility is no longer a choice, so the question is how we strategize to support this and at the same time ensure that we do not compromise on the company’s security needs.
Most companies’ approach will fall into one of the four quadrants.
Bring Your Own Device (BYOD) - Owned by the Employee
Employee bring their own device to work. This is helpful as the employees can use the device to make personal calls and messages and at the same time use the device for professional services. The company typically pays for the phone bills.
• High user satisfaction
• Reduces enterprise infrastructure cost
• Security risks
• Other device management and support issues
Key consideration for employees is that they are responsible for the integrity of business information. The reality is that a company has to establish device use policies, explain them to employees, and implement technical solutions to help them keep both devices and data safe.
Company Provided - Owned by the Employer
Company provides a device with all the controls in place. This is true for organizations who find BYOD too risky.
CIOs should proactively work with their business leaders to introduce enterprise mobility and the power that enterprise mobility brings to organizations
• Easier for IT departments to manage
• Costly for enterprises
One of the advantages is the employers have the opportunity to negotiate better contracts with service providers.
Company Whitelisted Approved Devices - Owned by the Employer
Employee uses one of the approved devices. The company maintains the phone by installing necessary apps.
• Easier for IT departments to manage compared to BYOD
• Limited choice of devices
• Costly for enterprises
This generally takes more effort for the IT organizations to manage given the number of devices.
The company doesn’t have enterprise mobility in place. Organizations who need to get mobility management should decide upon a solution based on
1. Business Goals and Model
Delivering a complete workspace on any device anywhere requires a good understanding on what the business wants to achieve with enterprise mobility. Many companies make the mistake of jumping right into implementing half-baked mobility plans without thinking first of the desired business outcomes.
2. Mobility Approach and Budget
Once there is clarity of business goals, the next steps is to select the right mobility approach. Things that should be taken into consideration is the right balance of security and budget.
3. Selecting the Right Solutions and Vendor to Implement
This is the most difficult part of the process as there are number of vendors who are strong in various aspects of the value chain. Strong consideration should be given to holistic mobile security.
To summarize, enterprise mobility is not a question of why but when and how. CIOs should proactively work with their business leaders to introduce enterprise mobility and the power that enterprise mobility brings to organizations. It is important to understand the business goals and model and adopt a strategy which creates a WIN-WIN for the employee and the employer.